Overall Experience Reviews For Sport Clips Haircuts of Aurora - Orchard Road

1 rating

I went to the Aurora, IL Orchard location on 11/23. I checked in online and again at the store. The status board showed me On Deck. Staff then bumped me to a 22 minute wait. Then when I was at a 5 min wait. Staff bumped me to 15 minute wait. I told staff how unhappy that I was with what they did and then left without a haircut. Having been a frequent customer for a long time, staff’s conduct was inexcusable. At this point, I will not be returning to Sports Clips and tell all my friends to go elsewhere from now on.

Reply from Sport Clips Haircuts of Aurora - Orchard Road:
Todd, Thank you for providing feedback. I apologize you did not have an MVP experience when visiting our location. We want every client to have a great experience to share with family and friends. This is a new store, and your feedback helped identify an issue with our online check-in process that we are now fixing. After our conversation this evening, we appreciate you giving us a chance to keep your business. Best, Beth McMahon IL189 Team Leader

Rated 1.0 out of 5.0 based on 1 Client reviews

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Todd C. | November 23, 2018 Overall Experience

"I went to the Aurora, IL Orchard location on 11/23. I checked in online and again at the store. Th"