Reviews For Sport Clips Haircuts of Aurora - Orchard Road

For Clients that have visited Sport Clips Haircuts of Aurora - Orchard Road recently, we are requesting your feedback in one of two ways:

  1. If you have a receipt and would like to submit your feedback directly to the store (and possibly receive a follow-up response), please click here.
  2. If you would like to share your experience so that other potential Clients can find out more about Sport Clips Haircuts of Aurora - Orchard Road, please click the "Write A Review" button on this page. You can even choose which category to review - Haircut, Stylist, Product, Service and Overall Experience. We can't wait to find out what you have to say - and we certainly hope to see you again soon!

NOTE: To authenticate the validity of the review, a valid email address is required and only reviews containing valid email addresses will remain posted. The email address will not be displayed with the review or visible to the public. To access our Reviews Policy, please click here.

Write a review

1 rating

I went to the Aurora, IL Orchard location on 11/23. I checked in online and again at the store. The status board showed me On Deck. Staff then bumped me to a 22 minute wait. Then when I was at a 5 min wait. Staff bumped me to 15 minute wait. I told staff how unhappy that I was with what they did and then left without a haircut. Having been a frequent customer for a long time, staff’s conduct was inexcusable. At this point, I will not be returning to Sports Clips and tell all my friends to go elsewhere from now on.

Reply from Sport Clips Haircuts of Aurora - Orchard Road:
Todd, Thank you for providing feedback. I apologize you did not have an MVP experience when visiting our location. We want every client to have a great experience to share with family and friends. This is a new store, and your feedback helped identify an issue with our online check-in process that we are now fixing. After our conversation this evening, we appreciate you giving us a chance to keep your business. Best, Beth McMahon IL189 Team Leader

Rated 1.0 out of 5.0 based on 1 Client reviews

1
Todd C. | November 23, 2018 Overall Experience

"I went to the Aurora, IL Orchard location on 11/23. I checked in online and again at the store. Th"